Slot Technician Supervisor

Arizona Charlies - Decatur; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Arizona Charlie's - Decatur is seeking a Slot Technician Supervisor in Las Vegas, NV to lead the Slot Tech department and oversee slot and bench technicians. You will ensure efficient machine maintenance, compliance with gaming regulations, and high guest service standards, stepping in for technical tasks when needed.

The role emphasizes scheduling, training, supervision, and coordinating with department leadership to maintain operational excellence and guest satisfaction in a fast-paced casino

Qualifications

• Three years of slot technical experience with leadership in a casino.
• Knowledge of gaming equipment repair and troubleshooting.
• Familiarity with diagnostic monitoring systems.

Responsibilities

• Supervise and coach slot technicians daily.
• Maintain, troubleshoot, and repair slot machines.
• Ensure compliance with gaming laws and internal controls.

Skills

Slot tech leadership

Diagnostic monitoring

Communication skills

MS Office

Tools

Microsoft Teams

Job description

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the Slot Technician Supervisor, you lead daily operations for the Slot Tech department. You directly oversee slot and bench technicians, ensuring efficient machine maintenance, compliance with gaming regulations, and high guest service standards. By stepping in on technical tasks and supporting your team, you play a critical role in maintaining operational excellence.Job Description:Essential Functions and ResponsibilitiesAssist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistencyMonitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goalsServe as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadershipEnsure technicians maintain, troubleshoot, and repair slot machines and other slot floor devicesOversee and assist with machine breakdowns, relocations, and setupsAddress escalated disputes or unusual guest activities in a professional and timely mannerSupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reportingAssist with payroll processes, scheduling adjustments, and labor compliance as directed by department managementEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications3 years of Slot Technical experience including leadership or progressive responsibility in a casino environmentProven knowledge of gaming equipment repair and ability to troubleshoot with accuracy and timelinessFamiliarity with diagnostic monitoring and tracking systemsAbility to lead and guide team members in a fast-paced or customer-facing environmentStrong interpersonal and communication skills to support training, feedback, and conflict resolutionDemonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilitiesFlexible and adaptable to changing operational needs and shift schedulesCommitted to upholding a safe, respectful, and inclusive work environmentBasic understanding of department KPIs, labor management, or guest service standardsAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh School Diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsFrequently push/pull up to 400lbs.Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levelsRegularly squat, kneel, reach, bend, twistOccasionally sit and work at a desk or computerFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsExtreme hot cold temperaturesSlippery surfacesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.