Hotel Shuttle Driver

Laquinta Inn & Suites by Wyndham Atlanta Airport North; Atlanta (GA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Employee discounts

Job summary

La Quinta Inn & Suites Atlanta Airport North is seeking a full-time Hotel Shuttle Driver to welcome guests, transport them to airports and local destinations, and assist with luggage and hotel directions. The role emphasizes safety, customer service, and knowledge of local area while promoting hotel facilities.

Benefits include health, vision, dental, PTO, 401k, employee discounts, and more. High school diploma or GED preferred; ability to drive manual and automatic transmissions is required.

Qualifications

• Customer service experience preferred.
• Excellent communication with guests and team members.
• Ability to operate manual and automatic transmission vehicles.
• Stable work history and reliability.
• Able to lift luggage and assist guests with transportation needs.

Responsibilities

• Greet guests warmly and provide transportation to/from hotel and airport.
• Provide information on hotel facilities and local attractions.
• Load/unload luggage and assist guests with belongings.

Skills

Customer service

Communication

Driving

English proficiency

Education

High school diploma or GED

Job description

La Quinta Inn & Suites Atlanta Airport North, 1200 Virginia Avenue, Atlanta, GA 30344, USA

Description

La Quinta Inn & Suites Atlanta Airport North is seeking a dedicated and customer-oriented individual to join our team as a full-time Hotel Shuttle Driver. As a crucial part of our guest experience team, the successful candidate will play a vital role in ensuring our guests' transportation needs are met with professionalism and efficiency. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.

Essential Job Functions

• Warmly welcome guests, creating a positive first impression of the hotel.
• Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangements and directions around the community.
• Maintain effective communication among the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
• Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest rooms and promote hotel facilities, deliver guest faxes, amenities, etc.
• Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.). Read, track, and comply with guest transportation schedules established on a daily basis.
• Properly maintain and clean hotel vehicles.
• Must be able to drive a manual and automatic transmission vehicle.
• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
• Listen, understand, and respond immediately to customer and associate inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel vehicles by cleaning and washing them when appropriate.
• Take vehicles for periodic servicing and fueling as required.
• Ability to communicate effectively verbally and in writing in English sufficient to ascertain and document appropriate pick up and drop off points, etc.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Complete a pre-driving checklist for vehicles on a daily basis ensuring that lights, brakes, electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid, and gas are at proper levels.

Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

High school diploma or general education degree or equivalent combination of education and experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Preferred Skills and Behaviors

• Functional Expert – Considered a thought leader on a subject
• Thought Provoking – Capable of making others think deeply on a subject
• Team Player – Works well as a member of a group
• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
• Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter – Inspired to perform without outside help
• Entrepreneurial Spirit – Inspired to perform well by the ability to drive new ventures within the business
• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.