Hotel Shift Supervisor - Guest Experience & Ops

Bally's Corporation; South Lake Tahoe (NV); On-site; USD 50,000 - 61,000; Full time

Job summary

Bally's Lake Tahoe is seeking a hotel operations supervisor to oversee the designated shift, ensuring smooth daily performance and achieving guest satisfaction goals. Responsibilities include scheduling, labor cost control, and enforcing service standards across the team.

You will assist with reservations, folio postings, and interactions with guests while maintaining confidentiality and compliance. The role requires Opera hotel software knowledge, flexible shifts including holidays, and NV

Qualifications

• Knowledge of hotel systems software Opera, preferred
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexibile to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Oversee the designated shift daily operations to meet performance and profit objectives.
• Create effective schedules, monitor labor costs, and meet staffing objectives while ensuring guest satisfaction.
• Promote and model superior customer service and enforce standards across the team.
• Respond to guest inquiries and resolve complaints, supporting service programs on shift.
• Manage reservations and posting of charges/settlements for individuals and groups as applicable.
• Address team concerns and ensure compliance with regulations and confidentiality.

Education

Bachelor's degree in Hospitality and Resort Management

Tools

Opera Hotel System

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Bally's Lake Tahoe is seeking a hotel operations supervisor to oversee the designated shift, ensuring smooth daily performance and achieving guest satisfaction goals. Responsibilities include scheduling, labor cost control, and enforcing service standards across the team.

You will assist with reservations, folio postings, and interactions with guests while maintaining confidentiality and compliance. The role requires Opera hotel software knowledge, flexible shifts including holidays, and NV