Hotel Services Leader - Front Office & Guest Services

Caesars Entertainment; Atlantic City (NJ); On-site; USD 50,000 - 52,000; Full time

Job summary

Caesars Entertainment's Tropicana Atlantic City is seeking a Hotel Services Manager to oversee front office and guest services, ensuring service and operational standards are met. The role emphasizes leading with, and ensuring, Family Style Service across the team, while maintaining consistent attendance and professionalism on site.

Candidates should have a college degree or equivalent experience, at least three years in hotel operations, excellent communication skills, knowledge of the Casino

Qualifications

• Must have excellent communication skills.
• Three years experience within hotel operations.
• Knowledgeable of the Casino Control Act and cashiering regulations.
• CER license is required.

Responsibilities

• Ensures that service and operational standards of the department are being met.
• Ensures direct reports carry out Family Style Service at all times.
• Oversees the day to day operations of Front Office and Guest Services including supervision of direct reports.
• Regular attendance for scheduled work.

Skills

Excellent communication skills

Customer service

Hotel operations experience

Education

College degree or equivalent experience

Job description

Caesars Entertainment's Tropicana Atlantic City is seeking a Hotel Services Manager to oversee front office and guest services, ensuring service and operational standards are met. The role emphasizes leading with, and ensuring, Family Style Service across the team, while maintaining consistent attendance and professionalism on site.

Candidates should have a college degree or equivalent experience, at least three years in hotel operations, excellent communication skills, knowledge of the Casino