Hotel Services Attendant

Cherokee Nation Entertainment; Catoosa (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Cherokee Nation Entertainment is seeking a full-time Hotel Services Attendant to enhance guest experiences at Hard Rock Hotel and Casino, Tulsa. Responsibilities include guest interaction, luggage assistance, and ensuring adherence to hotel policies. Candidates should display excellent customer service skills, attention to detail, and a proactive approach to guest satisfaction.

Qualifications

• Ability to provide excellent service that meets or exceeds customer expectations.
• Ability to work in all weather conditions.
• Must pass required drug testing.

Responsibilities

• Greet every guest with a welcoming demeanor.
• Assist guests with luggage for a comfortable experience.
• Provide information about hotel amenities and services.

Skills

Customer Interaction

Attention to Detail

Personal Responsibility

Effective Listening

Teamwork

Proactivity

Physical Endurance

Education

High School Diploma or GED

Job description

Hard Rock Hotel and Casino, Tulsa, is seeking a full-time Hotel Services Attendant (Bellhop). The Hotel Services Attendant serves as a key point of contact for hotel guests, creating a positive first and last impression. This position involves a blend of guest interaction, and physical assistance. The ideal candidate will be friendly, proactive, and dedicated to providing efficient and courteous service, contributing to the overall satisfaction of hotel guests.

NOTE: This position is considered safety-sensitive and is subject to pre-employment and random drug testing. Please note that a positive drug test result, including for marijuana, may result in a job offer being rescinded for applicants or termination of employment for current employees, even if they possess a valid medical marijuana license.

Qualifications

• High School Diploma or General Education Degree (GED).
• Ability to take personal responsibility for assignments and results.
• Ability to complete tasks with high levels of precision and attention to detail.
• Demonstrates a commitment to continuous personal growth and learning.
• Knowledge of and ability to apply principles of effective customer interaction.
• Knowledge of and ability to adhere to employee health and safety procedures.
• Ability to identify, capture, and document relevant information accurately.
• Proactive with a drive to accomplish goals and seek out work.
• Knowledge of and ability to apply effective listening techniques.
• Knowledge of and ability to provide excellent service that meets or exceeds customer expectations.
• Knowledge of and ability to apply the principles of customer request management.
• Knowledge of and ability to work cooperatively within a team environment.
• Ability to withstand considerable physical strain involving standing, walking, running, and lifting.
• Ability to work in all weather conditions.
• Must be able to pass required drug testing for this safety-sensitive position.

Responsibilities

• Meet and greet every guest entering and exiting the facility with a welcoming and helpful demeanor.
• Provide information to guests regarding the hotel's amenities, services, and upcoming events.
• Assist guests with their luggage, ensuring a smooth and comfortable arrival and departure process.
• Adhere to all hotel policies and procedures to ensure operational efficiency and guest safety.
• Maintain a positive and proactive approach in all guest interactions, seeking opportunities to enhance their experience.
• Perform other job-related duties as assigned by hotel management.