Hotel Security Officer: Guest Safety & Peace of Mind

Loews Hotels & Co; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid sick days and vacation

Parental leave

Tuition reimbursement

Pet insurance

Commuter benefits

Meals in Team Member Café

Food & beverage discounts

Team member hotel rates

Job summary

Loews Philadelphia Hotel is seeking a vigilant Security Officer to protect guests, team members, and property. You will patrol the property, respond confidently to emergencies, and maintain detailed logs in a dynamic luxury hotel setting.

Ideal candidates combine sharp observation with calm decision-making, excellent communication, and a commitment to safety in a fast-paced hospitality environment. This role supports a welcoming guest experience with integrity and teamwork.

Qualifications

• Previous experience in hotel security or a related field required (1–3 years preferred).
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to operate departmental vehicles, including electric transport vehicles.
• Basic first-aid certification or ability to administer first aid preferred.
• High school diploma or equivalent; associate's degree preferred.
• Knowledge of security systems, safety regulations, and emergency protocols.
• Experience with CCTV and security technology preferred.
• Customer service or hospitality experience preferred.
• Background in law enforcement or military service is a plus.
• Strong observational and problem-solving skills.

Responsibilities

• Monitor and control access to team member entrances to ensure security.
• Conduct regular patrols to identify and address safety hazards.
• Respond to emergencies per procedures to safeguard lives and property.
• Maintain visitor logs and package removal records.
• Inspect packages entering and exiting the premises.
• Document incidents and actions taken for accountability.
• Enforce hotel policies to maintain safety and respect.
• Interact professionally with guests to address concerns.
• Monitor CCTV and report suspicious activity.
• Coordinate safety-related maintenance with management.
• Manage lost and found items to uphold hotel standards.
• Support health and safety training initiatives.
• Adhere to schedule and attend mandatory trainings.
• Perform other duties as assigned.

Skills

Observant

Calm under pressure

Clear communicator

Integrity

Team-oriented

Customer service

Education

High school diploma or equivalent

Associate's degree in criminal justice or security management (preferred)

Tools

CCTV systems

Job description

Loews Philadelphia Hotel is seeking a vigilant Security Officer to protect guests, team members, and property. You will patrol the property, respond confidently to emergencies, and maintain detailed logs in a dynamic luxury hotel setting.

Ideal candidates combine sharp observation with calm decision-making, excellent communication, and a commitment to safety in a fast-paced hospitality environment. This role supports a welcoming guest experience with integrity and teamwork.