Hotel Security & Guest Safety Specialist

Loews Hotels & Co; Arlington (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits and 401(k) match

Paid time off and holidays

Training and development opportunities

Tuition reimbursement

Employee dining discounts

Job summary

Loews Arlington Hotel is seeking a vigilant Security Officer to safeguard guests and staff across a busy hospitality environment. You will patrol the property, monitor access points, and respond to incidents with trained judgment to maintain a safe atmosphere.

Applicants should have hotel security experience, calm decision-making abilities, and a customer‑service mindset. This full-time role requires flexible hours, including nights and weekends, and offers comprehensive benefits and growth

Qualifications

• Experience in hotel security or related field (1–3 years preferred).
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to operate departmental vehicles, including electric transport vehicles.
• First aid certification or ability to administer first aid preferred.
• Knowledge of security systems, safety regulations, and emergency response protocols preferred.
• Experience using CCTV systems and other security technology preferred.

Responsibilities

• Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
• Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
• Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
• Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies.
• Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
• Document security incidents and actions taken, ensuring transparency and accountability within security operations.
• Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
• Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
• Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
• Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
• Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
• Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Observant

Calm under pressure

Clear communication

Integrity

Team orientation

Education

High school diploma or equivalent

Associate’s degree in criminal justice or security management (preferred)

Tools

CCTV systems

Security technology

Job description

Loews Arlington Hotel is seeking a vigilant Security Officer to safeguard guests and staff across a busy hospitality environment. You will patrol the property, monitor access points, and respond to incidents with trained judgment to maintain a safe atmosphere.

Applicants should have hotel security experience, calm decision-making abilities, and a customer‑service mindset. This full-time role requires flexible hours, including nights and weekends, and offers comprehensive benefits and growth