Hotel Security Lead: Guest Safety & Response

Allied Universal; BLOOMINGTON (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health Benefits

Perks Program

Job summary

Allied Universal is seeking a Security Lead Officer for a hotel or resort location in Minneapolis, MN. You will coordinate communications, monitor alarm and access systems, and dispatch personnel to support timely responses while delivering exceptional guest, visitor, and staff service.

Responsibilities include incident documentation, logs, and shift communications; you will perform patrols and maintain security records.

Qualifications

• Alarm panel experience preferred.
• Access control and badge experience preferred.
• Comfortable using a computer or tablet.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background investigation required by law.
• Drug screen required where permitted by law.
• Driver’s license required for driving positions only.

Responsibilities

• Provide customer service to guests, visitors, and staff by carrying out site-specific security procedures, policies, and emergency response activities at a hotel or resort location.
• Monitor and coordinate incoming calls, radio traffic, alarms, and service requests; dispatch appropriate personnel per procedures.
• Respond to incidents, guest concerns, and critical situations calmly and professionally; document activities and notifications accurately.
• Maintain detailed dispatch logs, incident reports, key records, and shift communications; protect confidential information.
• Conduct regular and random patrols of designated areas and the perimeter; report hazards and maintenance concerns.

Skills

Alarm panel experience

Access control

Computer literacy

Age requirement 18+

Background check required

Drug screen required

Driver's license (for driving roles)

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Lead Officer for a hotel or resort location in Minneapolis, MN. You will coordinate communications, monitor alarm and access systems, and dispatch personnel to support timely responses while delivering exceptional guest, visitor, and staff service.

Responsibilities include incident documentation, logs, and shift communications; you will perform patrols and maintain security records.