Hotel Security & Guest Experience Lead

Hilton; West Palm Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Hilton in West Palm Beach is seeking a Security Officer to safeguard guests and associates while delivering the renowned hospitality Hilton is known for. You will patrol interior and exterior areas, respond to incidents, and document findings with professionalism.

The role emphasizes integrity, teamwork, and service recovery, with a focus on safety, emergency response, and providing exceptional guest assistance to ensure memorable stays.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks.
• Assist with investigations: Conduct preliminary incident investigations and document findings.
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records.
• Respond to emergencies: Help handle safety hazards, fires, medical incidents, and security threats.
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism.

Job description

Hilton in West Palm Beach is seeking a Security Officer to safeguard guests and associates while delivering the renowned hospitality Hilton is known for. You will patrol interior and exterior areas, respond to incidents, and document findings with professionalism.

The role emphasizes integrity, teamwork, and service recovery, with a focus on safety, emergency response, and providing exceptional guest assistance to ensure memorable stays.