Overnight Security & Guest Experience Lead

Hilton; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Mental health resources

Paid time off

Job summary

Hilton is seeking a Security Officer to protect hotel guests and property, ensuring safe, welcoming experiences that reflect our hospitality. You will patrol premises, investigate incidents, document findings, and respond to emergencies while assisting guests with courtesy and professionalism.

The role emphasizes integrity, teamwork, and accountability, with opportunities to grow within a global leader in hospitality and a culture dedicated to guest safety and exceptional service.

Qualifications

• Passion for hospitality and guest wellbeing.
• Demonstrates integrity and accountability.
• Ability to lead with teamwork and ownership.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks.
• Assist with investigations: Gather information and report security incidents.
• Maintain accurate documentation: Prepare security reports and records.
• Respond to emergencies: Handle safety hazards, fires, medical incidents and threats.
• Provide exceptional guest assistance: Address guest inquiries professionally.

Skills

Guest service mindset

Security awareness

Interpersonal communication

Integrity

Job description

Hilton is seeking a Security Officer to protect hotel guests and property, ensuring safe, welcoming experiences that reflect our hospitality. You will patrol premises, investigate incidents, document findings, and respond to emergencies while assisting guests with courtesy and professionalism.

The role emphasizes integrity, teamwork, and accountability, with opportunities to grow within a global leader in hospitality and a culture dedicated to guest safety and exceptional service.