Hotel Security Agent — Guest Service & Career Growth

The Westgate Hotel; San Diego (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Voluntary Benefits

401(k) Retirement Plan

Wellness & EAP

Employee Meals

Fitness membership discount

Training & career growth

Hotel discounts

Job summary

The Westgate Hotel in San Diego, CA is seeking a Security Agent to help provide a safe, welcoming environment for guests, team members and visitors. You will serve as a visible presence across the property, respond to incidents, assist guests, and help protect hotel assets while delivering exceptional customer service.

You will patrol floors and public areas, monitor cameras and access control, investigate incidents, write clear reports, enforce hotel policies, and coordinate with management

Qualifications

• Prior security or customer service experience preferred.
• Valid California Guard Card required or ability to obtain upon hire.
• Valid Driver License with an acceptable driving record.
• Ability to write clear and accurate incident reports.
• Flexibility to work days, evenings, overnight shifts, weekends and holidays.
• Strong observation, communication, and problem-solving skills.
• Professional demeanor and ability to stay calm in emergencies.

Responsibilities

• Conduct regular patrols of guest floors, public areas, parking facilities, back-of-house areas, and hotel grounds.
• Monitor surveillance cameras, alarm systems, and access control systems.
• Respond promptly and professionally to guest concerns, emergencies, accidents, disturbances, and security incidents.
• Investigate incidents and prepare accurate, detailed, and timely reports.
• Enforce hotel policies and procedures while maintaining a guest-focused approach.
• Assist guests, employees, and visitors with safety-related requests and concerns.
• Monitor entrances, exits, and restricted-access areas as needed.
• Identify and report safety hazards, maintenance concerns, and suspicious activity.
• Assist with emergency response procedures, evacuations, and crisis situations.
• Maintain key control, lost and found procedures, and other security-related programs.
• Coordinate with management and emergency responders when necessary.
• Maintain confidentiality regarding hotel operations, guests, employees, and investigations.
• Support a culture of safety, professionalism, teamwork, and exceptional guest service.
• Perform additional duties as assigned.

Skills

Observation

Communication

Problem-solving

Customer service

Teamwork

Education

Guard Card (California)

Job description

The Westgate Hotel in San Diego, CA is seeking a Security Agent to help provide a safe, welcoming environment for guests, team members and visitors. You will serve as a visible presence across the property, respond to incidents, assist guests, and help protect hotel assets while delivering exceptional customer service.

You will patrol floors and public areas, monitor cameras and access control, investigate incidents, write clear reports, enforce hotel policies, and coordinate with management