Hotel Security Agent - Calm Frontline Safety

Westmont Hospitality Group; Manhattan Beach (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

The Westdrift Autograph Collection of Hotels in Southern California is seeking a Security Agent with open availability to perform protective and enforcement duties. You will patrol interiors and perimeters, handle emergencies, and assist guests and staff in a courteous, restrained manner to maintain a safe environment.

Responsibilities include coordinating emergency responses, documenting incidents, and following all safety procedures.

Qualifications

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior law enforcement or other military experience preferred.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Ability to follow written and or verbal instructions.
• Ability to operate a computer, printer, copier, and telephone.

Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Assists other Front Desk Personnel when needed.
• Perform any related duties as requested by management.

Skills

High school diploma

Law enforcement experience

Public safety

Customer service

English communication

Education

High school diploma

Tools

Computer literacy

Job description

The Westdrift Autograph Collection of Hotels in Southern California is seeking a Security Agent with open availability to perform protective and enforcement duties. You will patrol interiors and perimeters, handle emergencies, and assist guests and staff in a courteous, restrained manner to maintain a safe environment.

Responsibilities include coordinating emergency responses, documenting incidents, and following all safety procedures.