Hotel Sales Manager

Hilton Garden Inn Chicago North Shore/Evanston; Evanston (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hilton Garden Inn Chicago North Shore Evanston is seeking a dynamic Sales Manager to drive revenue growth through group and catering sales. You will handle smaller group blocks, meetings and events, book business, and ensure excellent service from inquiry to post-event follow-up.

Responsibilities include responding quickly to opportunities, presenting proposals, coordinating with Operations, and maintaining strong client relationships to maximize occupancy and revenue across market segments.

Qualifications

• Hotel sales experience preferred.
• Experience with BEO detailing in Salesforce.
• Bachelor’s degree required; hospitality curriculum a plus.

Responsibilities

• Respond to incoming group and catering opportunities promptly.
• Provide and present client proposals and group resumes.
• Coordinate events with operations for flawless execution.
• Build and maintain client relationships and rebook business.
• Create contracts and related booking documentation.
• Prospect for new business and participate in industry events.

Skills

Sales experience

Customer relationship management

Communication skills

Negotiation

Education

Bachelor’s Degree in Hospitality or related field

Tools

Salesforce

Job description

Job description

The Hilton Garden Inn Chicago North Shore Evanston seeks a dynamic Sales Manager to help our sales strategy and significantly drive revenue growth. The Sales Manager will be responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events. Assist in booking business, maximizing revenues, and ensuring the overall efficient operation of the Sales Department. The Sales Manager will manage all aspects of accounts in order to achieve guest satisfaction and solicit new and past business to ensure revenue goals are met or exceeded. The Sales Manager is responsible for initial contact with client, detailing client’s event, thorough communication to Operations team for execution of the event, and client follow-up post-event to re-book/retain business.

General Duties

• Responds in a timely manner to incoming group/catering business opportunities.
• Ensures that all business is booked within hotel parameters (Appropriate F&B Minimums, Space Rental Fees, Menu Pricing.. etc)
• Conducts hotel site inspections and client presentations.
• Create contracts and other related booking documentation as required. Manage and maintain client account files.
• Prospect for new business – participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
• Builds and maintains strong client relationships.
• Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
• Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Ensure all contracts/groups that are assigned to you are executed to the best of the hotel’s capabilities. To ensure best execution of the events that are assigned, some general job duties are:
• Timely communication between Sales and Clients (lead response time, email, etc.)
• Greeting client/group/event on arrival day to ensure Hotel Team is ready for client’s arrival – including weekends/holidays

MINIMUM QUALIFICATIONS

• Previous Hotel Sales Department Experience preferred
• Previous Saleforce system experience preferred, specifically BEO & detailing experience.
• Bachelor’s Degree required, Hospitality Curriculum a plus.
• Professional demeanor with superb communication skills; including verbal, telephone, and email. Proper phone etiquette is necessary. Strong interpersonal skills and ability to work well in a team environment.
• Ability to exercise effective judgment, sensitivity, and confidentiality always.
• Strong organizational skills, multi-tasking skills, and ability to follow-up on all details.
• Self-starting personality with an even disposition.
• Strong knowledge of food & beverage

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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