HOTEL SALES COORDINATOR

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit is seeking a Group Sales Coordinator to manage contracted group business from inquiry to billing. You will coordinate group room blocks, confirm details, and ensure smooth execution of events in collaboration with the sales and hotel teams.

The role emphasizes excellent communication, organization, and discretion, with responsibilities for producing group resumes, BEOs, and maintaining accurate records.

Qualifications

• Excellent communication and writing skills.
• Strong organizational abilities and attention to detail.
• Ability to maintain confidentiality.
• Professional English communication with guests and teams.
• Experience with hospitality or meetings coordination preferred.

Responsibilities

• Coordinate group business as contracted by sales; follow up with clients.
• Answer sales inquiries by phone and email accurately and promptly.
• Manage group guest room blocks in Delphi.
• Verify reservations and input/update hotel information in the system.
• Create Group Resumes and BEOs; attend weekly meetings.
• Communicate with departments to ensure event execution exceeds client expectations.
• Maintain accurate, organized client files for expediency and clarity.
• Develop strong client relationships through professional interactions.
• Maintain knowledge of hotel rates, discounts, and promotions.
• Follow up promptly on client needs and inquiries.
• Review and finalize group billing upon event completion.
• Foster teamwork and clear communication across departments.
• Present a neat, professional appearance; assist with site visits.

Skills

Excellent communication

Strong writing and editing

Organizational skills

English proficiency

Confidentiality

Customer service

Tools

Delphi Reservation System

Microsoft Office

Hotel Booking Software

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual\'s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members\' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordination of all group business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business. Determine and coordinate all needs of the customer.
• Answer Sales office phone and respond to all sales inquiries accurately and timely
• Manage the group guest room blocks in Delphi
• Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
• Responsible for creating Group Resumes & BEOs and attending weekly meetings
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations
• Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management to serve client and employer in the most expedient, organized and knowledgeable manner
• Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Have and maintain accurate knowledge of hotel rates, strategies, discounts and promotions.
• Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner.
• Review and finalize group billing upon departure/completion of event
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel
• Display a neat, clean and business-like appearance
• Assist with the coordination of site visits for guest rooms and spaces to tour
• Other duties as assigned, requested or deemed necessary by management

BRING US YOUR BEST.

Qualification Requirements

• Possess excellent communication and writing skills
• Possess excellent organizational skills and detail-oriented
• Ability to maintain confidentiality of sensitive information
• Understand and comply with all Company and departmental rules, regulations, policies, and procedures
• Ability to read, write, and communicate verbally in English
• Computer proficiency and knowledge of Microsoft Office Suite and ability to learn new software
• Ability to communicate effectively with guests and team members at all levels

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We\'re changing entertainment. Follow us.

Equal Opportunity Employer