Hotel Sales & Catering Lead

guestservices; Naples (FL); On-site; USD 50,000 - 61,000; Full time

Job summary

Guest Services, Inc. seeks a Hotel Sales & Catering Manager to drive group, meeting, and event business while building strong client relationships and delivering exceptional service from inquiry to execution.

This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences. The Hotel Sales & Catering Manager will negotiate contracts, coordinate with hotel departments, and lead teams to ensure flawless events and memorable guest experiences for diverse client

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Proficient with MS Word, Excel, and Outlook.
• Strong customer service and interpersonal skills.

Responsibilities

• Respond to inquiries, prepare proposals, and negotiate contracts.
• Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
• Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
• Manage account service through quality checks and other follow-up.
• Respond to in a timely manner to client inquiries and feedback. Identify and resolve client concerns.
• Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions.
• Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.
• Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
• Maintain complete and up-to-date information in Sales Systems.
• Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
• Conducts site inspections for customer accounts when appropriate.
• Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
• Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.

Skills

Customer service

Team leadership

Organization

Interpersonal skills

Travel readiness

Education

High School Diploma or GED

Bachelor's degree (Business preferred)

Tools

MS Word

Excel

Outlook

Job description

Guest Services, Inc. seeks a Hotel Sales & Catering Manager to drive group, meeting, and event business while building strong client relationships and delivering exceptional service from inquiry to execution.

This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences. The Hotel Sales & Catering Manager will negotiate contracts, coordinate with hotel departments, and lead teams to ensure flawless events and memorable guest experiences for diverse client