Hotel Sales Admin Assistant – On-Site Support & Coordination

Hei Hotels Inc.; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HEI Hotels and Resorts is seeking an on-site Sales Administrative Assistant at the Sheraton Orlando Lake Buena Vista Resort in Orlando, FL. The role supports the Sales Team with administrative duties, manages bookings, prepares contracts, and handles inquiries while coordinating with multiple departments.

You will document communications, file records, and maintain filing systems in a fast-paced hotel environment.

Qualifications

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to input information into a computer using Microsoft Office Suite.
• Effective verbal and written communication skills.

Responsibilities

• Act as liaison between Sales Manager and clients in the manager's absence and take booking inquiry information by phone.
• Enter data, produce contracts, correspondence, forms and documents using word processing software.
• Answer telephone inquiries in a clear, pleasant manner and direct requests appropriately.
• Process VIP reservations and coordinate with other departments for upgrades and special arrangements.
• Organize, file and retrieve documents to maintain essential records for department operations.
• Attend to attendance rules and be available to work on a regular basis; perform other related duties as assigned.

Skills

Hotel experience

Administrative knowledge

Microsoft Office

Telephone etiquette

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

HEI Hotels and Resorts is seeking an on-site Sales Administrative Assistant at the Sheraton Orlando Lake Buena Vista Resort in Orlando, FL. The role supports the Sales Team with administrative duties, manages bookings, prepares contracts, and handles inquiries while coordinating with multiple departments.

You will document communications, file records, and maintain filing systems in a fast-paced hotel environment.