Rooms Controller

Montage International; United States; On-site; USD 3,618,000 - 5,318,000; Full time

Job summary

Montage International in the United States seeks a Rooms Controller to pre-register guests and ensure smooth arrivals, coordinating with guest services and housekeeping teams.

The role requires pre-registering reservations in Opera, managing room inventory, handling guest requests and room moves, and assigning rooms in advance. A strong emphasis on customer service and hospitality is essential for success.

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred
• Previous customer service or luxury hotel experience required
• Requires strong English language communication skills, both verbal and written
• Must possess intermediate computer skills
• Individual must have the ability to solve problems and make rational decisions
• Knowledge of resort operations, its services, and facilities

Responsibilities

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms’ inventory and optimize room allocation to maximize revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance
• Collaborate with Housekeeping and Guest Reception to prepare rooms on time
• Distribute group welcome materials
• Create reservations for guests after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services as needed

Skills

Customer Service

English Proficiency

Problem Solving

Computer Skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Opera PMS

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Rooms Controller

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

Essential Functions

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
• They will ensure that all group welcome materials are distributed accordingly.
• In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services teams as needed.

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred
• Previous customer service or luxury hotel experience required
• Requires strong English language communication skills, both verbal and written
• Must possess intermediate computer skills
• Individual must have the ability to solve problems and make rational decisions
• Knowledge of resort operations, its services, and facilities

Physical Requirements

Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.

The pay scale* for this position is $31.26.

• The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.