Hotel Room Attendant — Elevate Guest Experience

Hilton Garden Inn Milwaukee Northwest Conference Center; Milwaukee (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

Hilton Garden Inn Milwaukee Northwest Conference Center is seeking a Room Attendant to clean and style hotel rooms and public areas to brand standards, ensuring a welcoming environment for guests.

You will refresh rooms with amenities and supplies, address guest requests promptly, and collaborate with the Guest Services team to resolve issues while maintaining professionalism and safety procedures.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Verbal and written communication

Customer service mindset

Job description

Hilton Garden Inn Milwaukee Northwest Conference Center is seeking a Room Attendant to clean and style hotel rooms and public areas to brand standards, ensuring a welcoming environment for guests.

You will refresh rooms with amenities and supplies, address guest requests promptly, and collaborate with the Guest Services team to resolve issues while maintaining professionalism and safety procedures.