Guest Room Attendant — Service & Cleanliness Expert

Hilton Garden Inn Lansing; Lansing (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement plan

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn Lansing is seeking a Room Attendant to take daily ownership of housekeeping operations, interact with guests, and collaborate with the housekeeping team to service guest rooms to hotel standards.

This role emphasizes guest service, teamwork, and attention to detail in cleaning rooms and common areas, performing laundry as needed, and reporting repairs or lost items to management.

Qualifications

• Communication with guests and housekeeping staff to service rooms.
• Teamwork with housekeeping staff to maintain standards.
• Providing strong customer service and guest satisfaction.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Clean and arrange guest rooms to hotel standards for guest arrival.
• Clean and maintain common areas of the hotel.
• Perform laundry duties as necessary.
• Stock and maintain housekeeping supply rooms.
• Ensure a high level of customer service at all times.
• Assist guests with requests and questions as necessary.
• Report damages or repairs to management.
• Report lost and found items to the Housekeeping Manager.

Skills

Guest communication

Teamwork

Customer service

Job description

Hilton Garden Inn Lansing is seeking a Room Attendant to take daily ownership of housekeeping operations, interact with guests, and collaborate with the housekeeping team to service guest rooms to hotel standards.

This role emphasizes guest service, teamwork, and attention to detail in cleaning rooms and common areas, performing laundry as needed, and reporting repairs or lost items to management.