Room Attendant: Immediate Benefits & Growth

Hilton Garden Inn / Homewood Suites Downtown Toledo; Toledo (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Insurance from day 1

PTO from day 1

Holiday pay from day 1

401(k) after 30 days

Hotel discounts worldwide

Professional development opportunities

Job summary

Hilton Garden Inn / Homewood Suites Downtown Toledo is seeking a Room Attendant to maintain pristine guest rooms and public areas in accordance with brand standards. You will ensure a welcoming, comfortable environment for guests and respond promptly to requests while upholding professional service.

This role emphasizes attention to detail, teamwork with the Guest Services team, and adherence to safety procedures.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Communication

English Proficiency

Physical Stamina

Mobility

Job description

Hilton Garden Inn / Homewood Suites Downtown Toledo is seeking a Room Attendant to maintain pristine guest rooms and public areas in accordance with brand standards. You will ensure a welcoming, comfortable environment for guests and respond promptly to requests while upholding professional service.

This role emphasizes attention to detail, teamwork with the Guest Services team, and adherence to safety procedures.