Hotel Room Attendant - Courtyard by Marriott Salisbury, NC

Courtyard By Marriott; Salisbury (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

Team Member Room Discounts

Referral Bonus Program

Accident Insurance

Disability Insurance

Life Insurance

Dental Insurance

Vision Insurance

Gift Cards

Employee Lunches

Job summary

Courtyard By Marriott in Salisbury, NC is seeking a Room Attendant to join our housekeeping team. The role includes cross-training in laundry operations and assisting with laundry duties as needed. You will work a 5-day schedule with varied hours, starting at 10:00 AM, and may include weekends.

The position emphasizes neat, clean guest rooms, high attendance, and professional conduct in line with hotel standards.

Qualifications

• Must have strong guest privacy and service standards.
• Professional and punctual with excellent attendance.
• Experience in housekeeping and laundry cross-training is preferred.
• High school diploma or equivalent required.
• 1+ years in branded hotel experience preferred.

Responsibilities

• Daily cleaning and preparation of rooms to ready status.
• Maintain clean and orderly housekeeping cart.
• Report discrepancies to supervisor.
• Process lost and found items per policy.
• Organize linen closet and maintain supplies.
• Keep supply cart and equipment neat and functional.
• Ensure safety and security of areas.
• Assist in other hotel areas to maintain cleanliness.
• Assist guests with requests promptly.
• Know emergency procedures and respond appropriately.
• Perform other duties as assigned.

Skills

Guest privacy

Cleaning procedures

Customer service

Teamwork

Professionalism

Education

High School diploma or equivalent

1+ years in branded hotel

Job description

Room Attendant - Full time -

We are seeking a reliable team member for our housekeeping department. The ideal candidate will also be cross-trained in laundry operations and assist with laundry duties as needed.

Schedule

• 5 days per week
• Start time: 10:00 AM until duties are completed
• Typical schedule
  • Monday–Friday: 10:00 AM – 4:00 PM
  • Saturday–Sunday: 10:00 AM – 5:00 PM

Principle Responsibilities & Position Purpose

To maximize guest satisfaction by providing neat and clean guests rooms in accordance with standards of the hotel. Responsible for the usage and organization of supplies. Understands and implements the Pledge (Mission), Values and culture at all time

Pre-Requisites (Requirements)

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent of same
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Required Knowledge, Skills, and Abilities

Knowledgeable in:

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills:

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

• Multi task, detail oriented, remain service centric
• Must be able to work alone.
• Comply to all standards.
• Communicate with guests and co-workers in a friendly and helpful professional manner.
• Work as a team member

Essential Functions

• 1. Daily clean and return vacant dirty rooms to a vacant ready status and return occupied dirty rooms to an occupied clean status.
• 2. Maintain a clean and orderly housekeeping cart.
• 3. Report any discrepancies to the Housekeeping Department Supervisor.
• 4. Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling
• 5. Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it
• 6. Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
• 7. Ensures safety and maximum security
• 8. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. associate lounge and locker room, public areas, stairwells, and back of the house area).
• 9. Respond to guest requests and inquiries immediately.
• 10. Have a thorough knowledge of emergency procedures.
• 11. Other duties as assigned, of which the associate is capable of performing.

Benefits

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

Voluntary Benefits

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

Property Specific Incentives

• Gift Cards
• Employee Lunches