Hotel Room Attendant

Kana Hotel Group; Knoxville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel group that values service quality and employee growth. As a member of the housekeeping team, you will play a vital role in maintaining the highest standards of cleanliness and guest satisfaction. This position offers opportunities for career advancement as many leaders are promoted from within. Enjoy a supportive environment where your contributions are recognized and valued. With a focus on teamwork and excellence, you will help create a welcoming atmosphere for guests while benefiting from a comprehensive package of perks and opportunities. If you have a passion for hospitality, this role is perfect for you!

Benefits

Medical

Vision

Dental

401K

Immediate Pay

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Qualifications

• Experience in housekeeping and customer service is essential.
• Must be detail-oriented and able to work flexible hours.

Responsibilities

• Ensure rooms are cleaned thoroughly within 25 minutes.
• Report maintenance issues and prepare rooms for guest arrivals.
• Maintain cleanliness of storage rooms and housekeeping carts.

Skills

Attention to detail

Customer service

Education

Previous housekeeping experience

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return, you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

1. Loading housekeeping carts with all necessary supplies
2. Turns off all electricity (heating or cooling set to fan or cool setting)
3. Strips all beds in checked-out rooms & drops all dirty linens to the laundry before any cleaning is done
4. Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
5. Cleans the cart & ensures that all bottles are correctly labeled
6. Working in a fast-paced environment to ensure rooms are properly and thoroughly cleaned within 25 minutes.
7. Obtains executive housekeeper’s signature on his/her work assignment sheet
8. Vacuums & sweeps carpets & floors
9. Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
10. Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
11. Inspect rooms for safety hazards & for the operating conditions of equipment; check for damaged linens
12. Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
13. Prepare rooms for guest arrivals & respond to special guest requests (i.e. delivering newspapers or cleaning a spill)
14. Maintain cleanliness of storage rooms & stocks cart
15. Remove & empty linens from housekeeping cart into laundry cart & send to laundry
16. Record room status on work assignment sheets
17. Other duties as assigned

Education/Experience

• Previous housekeeping experience required
• Attention to detail
• Previous customer service experience
• Ability and flexibility to work weekends and holidays

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.