Hotel Reservation Sales Agent

Historic Hotel Bethlehem; Bethlehem (Northampton County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Generous paid time off

Bonus incentive programs

401k with matching funds

Hotel discounts

Job summary

Historic Hotel Bethlehem is seeking a Reservation Sales Agent to handle inbound and outbound calls, emails and online chats in a professional sales office environment. The ideal candidate is courteous, self-motivated, highly organized and detail-oriented, with the ability to manage sales leads and NAVIS Reservations software.

The primary duties include selling future reservations, following up on inquiries, answering questions, maintaining guest profiles, and delivering top-notch service.

Qualifications

• Two years related experience in reservation or hospitality is preferred.
• Exceptional verbal and written communication skills.
• Ability to answer client questions and resolve issues.
• Strong computer literacy and willingness to learn new processes.

Responsibilities

• Sell future reservations via inbound/outbound calls, emails, and chats.
• Follow up on guest inquiry leads for second-chance bookings.
• Answer calls and emails professionally.
• Maintain guest profile information and reservation records.
• Assist customers with questions regarding existing reservations.
• Provide concierge services with knowledge of property and area.

Skills

Sales experience

Customer service

Telephone etiquette

Computer literacy

NAVIS knowledge

MS Office

Tools

NAVIS Reservations

MS Office

Job description

Accolades with an Award-Winning Hotel

• Five-Time #1 Best Historic Hotel in America-USA Today (2021 - 2025)
• #1 Best Historic Hotel and Best Social Media-Historic Hotels of America
• 2025 Preferred Hotels & Resorts in Pennsylvania-S. News and World Report
• Voted Best Hotel in the Lehigh Valley-TripAdvisor
• Awarded as Top Workplace-Morning Call

Why Work for Us

Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Competitive Benefits Including

FULL TIME POSITIONS

• 
  Medical, Dental and Vision Insurance with hotel paying a large portion
• 
  Generous paid time off
• 
  Bonus incentive programs
• 
  401k with matching funds
• 
  Hotel provided life insurance
• 
  Hotel discounts through Historic Hotels of America

PART TIME POSITIONS

• 
  Flexible Hours
• 
  Team Working Environment
• 
  Growth Opportunities
• 
  Hotel discounts through Historic Hotels of America

POSITION SUMMARY

This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.

The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.

RESPONSIBILITIES

• 
  Assist guests by selling future reservations
• 
  Promptly follow up with guest inquiry leads for second chance bookings
• 
  Answer telephone calls and emails in a prescribed and professional manner
• 
  Maintain potential and current guest profile information
• 
  Assist customers with questions regarding their existing reservations
• 
  Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
• 
  Strong ability to multi-task and pay close attention to detail
• 
  Deliver the highest standard of service to all customers
• 
  Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
• 
  Completing different daily reports
• 
  Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
• 
  Exceptional verbal and written communication skills
• 
  Desire to be part of high growth, fast paced business
• 
  You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies

QUALIFICATIONS

Education / Experience: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.

Communication Skills: Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.

Computer and Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important. NAVIS Certification, Applications & Software knowledge a plus.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS

Employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.