Hotel Receptionist (full time)

Quarter; Town of Clifton (WI); On-site; GBP 24,000 - 29,000; Full time

Job summary

An established community of hospitality businesses is seeking a friendly and sales-driven Hotel Receptionist. This full-time role offers a dynamic environment where you will ensure guests have the best experience possible. You will be responsible for checking guests in and out, meeting sales targets, and providing exceptional customer service. Enjoy a variety of perks including an uncapped bonus scheme, discounts at local businesses, and opportunities for career progression. If you are passionate about hospitality and thrive in a team-oriented setting, this is the perfect opportunity for you.

Benefits

Uncapped bonus scheme

20%-50% company discounts

Discounts with local businesses

10% off bus tickets

Cycle to work scheme

Free meal on shift

Uniform provided

Career progression opportunities

Company pension scheme

Regular company socials

Qualifications

• Strong A Levels required due to administrative demands.
• Friendly and confident with a passion for customer service.

Responsibilities

• Delivering excellent customer service for guests.
• Making room sales and meeting sales targets.
• Handling guest enquiries and admin duties.

Skills

Customer Service

Sales Skills

Administrative Skills

Attention to Detail

Education

A Levels

Job description

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Join to apply for the Hotel Receptionist (full time) role at Quarter

Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for this exciting Receptionist position within our boutique hotels at Quarter.

As Hotel Receptionist, you will need to be friendly, sales-driven and confident. You will take pride in your work and will ensure that each of our guests has the best experience possible.

This is a full time position (39 hours per week) and will be located at either the Clifton Hotel (located in Clifton, Bristol).

Key Information For The Hotel Receptionist Job

Salary: £24,843 per annum plus uncapped bonuses (on average around £80-£100 extra per month, however the uncapped nature of the bonus means that our top performers can expect to take home even more than this).

Hours: Full time, 39 hours per week worked to a rota that will include evening and weekend work. Our rotas cover a 3-week period, and the typical rota pattern will see you having 1 weekend off in 3

Shift times: 5 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm).

Overtime: Agreed overtime is paid at a rate of £12.50 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager.

Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!

Company Perks

• Uncapped bonus scheme - on average you can expect to take home around £80-£100 per month in bonuses, but our top performers achieve even higher than this!
• 20%-50% company discounts in our restaurants and friends and family discounts in our hotels
• Discounts with a range of local businesses, from gyms and spas, to hairdressers, family-friendly activities and more!
• 10% off your bus tickets to work via First Bus Commuter Travel Club
• Cycle to work scheme and secure cycle parking
• Free meal on shift
• Uniform provided
• Great development and fantastic opportunities for progression - you will be considered for Head Receptionist after 3 months and will have a pay review after 6 months
• Company pension scheme
• Regular company socials and parties
• Christmas off (The Clifton Hotel will close for around week over Christmas)
  
  

About Our Ideal Hotel Receptionist

You are friendly, confident and passionate about providing fantastic customer service to our guests. You’ll be a team player – willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You’ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

You will, ideally, have good availability to work either an early shift (7am - 3pm) or late shift (2pm - 10pm) on a mixture of weekday and weekend days. We can be flexible to work around other commitments within reason! In terms of education level, due to the administrative demands of this role, we are looking for strong A levels as a minimum requirement.

What You'll Be Doing As Hotel Receptionist

Reporting to the Hotel Assistant Manager, you will be involved in:

• Delivering excellent customer service for our guests – no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out – taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties
  
  

This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.

The Application Process

To apply for the role, please send your CV and covering letter via the 'apply now' link. The closing date for applications is Friday, 16th May, 2025.

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for a final round interview, to be held in-person.

We reserve the right to close this role before the given deadline in the event a suitable candidate is found.

#LP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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