Hotel Public Areas Attendant & Guest Services

AC Hotel San Antonio Riverwalk; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

AC Hotel San Antonio Riverwalk is seeking a Public Area Attendant to maintain the cleanliness and appearance of our hotel's public spaces. Responsibilities include deep cleaning, lobby setup, and assisting with meeting room functions and guest requests.

The role requires a high school diploma or equivalent, plus a valid Texas driver license for shuttle duties if needed, with the ability to remain composed in busy environments while delivering friendly service.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must have a valid Texas driver license and acceptable MVR (driving record).
• Must convey information clearly and work well under pressure.
• Ability to evaluate and select among actions quickly and accurately.

Responsibilities

• Approach all encounters with guests in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards; scheduling varies by hotel needs.
• Maintain high standards of personal appearance and grooming (uniform and name tag per brand standards).
• Comply with Avion Hospitality standards and regulations for safe and efficient operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean public restrooms and ensure maintenance as needed during shift.
• Handle luggage assistance requests at check-in/check-out in a friendly, efficient manner.
• Practice safe work habits to ensure safety to guests and colleagues.
• Handle Lost and Found items per Avion Hospitality standards.
• Turn in keys and assignment sheets to Housekeeping or Front Office at end of shift.
• Complete daily assignment check list and submit to supervisor.

Skills

Customer service

Clear communication

Stress management

Teamwork

Education

High School diploma or equivalent

Valid driver license

Job description

AC Hotel San Antonio Riverwalk is seeking a Public Area Attendant to maintain the cleanliness and appearance of our hotel's public spaces. Responsibilities include deep cleaning, lobby setup, and assisting with meeting room functions and guest requests.

The role requires a high school diploma or equivalent, plus a valid Texas driver license for shuttle duties if needed, with the ability to remain composed in busy environments while delivering friendly service.