Hotel PBX & Guest Experience Operator

Davidson Hospitality Group; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

24/7 Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

FORTH Hotel and Club in Atlanta seeks a Telephone/PBX Operator to provide exceptional guest service as the first point of contact. You will handle all incoming calls with professionalism, multitask in a fast-paced setting, and support hotel operations to ensure a seamless guest experience.

The role requires strong communication, customer service, and basic computer skills. Flexible scheduling including weekends and holidays is expected.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Experience operating a PBX or multi-line phone system.
• Strong customer service and ability to stay calm under pressure.
• Basic computer skills, including Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Be the first point of contact for guests and handle all internal and incoming calls.
• Maintain professional and efficient call handling and guest communication.
• Multitask in a fast-paced hotel environment.
• Collaborate with hotel staff to coordinate guest needs and requests.

Skills

Communication skills

Customer service

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

PBX system

Microsoft Office

Email

Job description

FORTH Hotel and Club in Atlanta seeks a Telephone/PBX Operator to provide exceptional guest service as the first point of contact. You will handle all incoming calls with professionalism, multitask in a fast-paced setting, and support hotel operations to ensure a seamless guest experience.

The role requires strong communication, customer service, and basic computer skills. Flexible scheduling including weekends and holidays is expected.