Hotel Ops Leader: Front Desk, Retail & Bowling

004 Seminole Casino Brighton; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Hotel Manager at Seminole Gaming oversees front office, bell services, retail and bowling operations, ensuring exceptional guest service and seamless daily operations across multiple departments.

Candidates should bring hospitality, retail and entertainment industry experience, strong leadership, and a proven ability to lead diverse teams and optimize guest satisfaction within a casino resort setting.

Qualifications

• Bachelor’s degree in related field preferred.
• Minimum five years of relevant hospitality and supervisory experience.
• Strong leadership and guest-service skills; bilingual Spanish preferred.

Responsibilities

• Oversee front office, bell services, retail, and bowling operations.
• Lead and develop department teams to achieve service standards.
• Collaborate with revenue management to optimize occupancy and pricing.
• Ensure compliance with licensing, safety and casino regulations.

Skills

Leadership

Customer service

Staff supervision

Interpersonal skills

Bilingual Spanish (preferred)

Education

Bachelor’s Degree in related field

5+ years hospitality/retail/entertainment experience

Job description

The Hotel Manager at Seminole Gaming oversees front office, bell services, retail and bowling operations, ensuring exceptional guest service and seamless daily operations across multiple departments.

Candidates should bring hospitality, retail and entertainment industry experience, strong leadership, and a proven ability to lead diverse teams and optimize guest satisfaction within a casino resort setting.