Hotel Manager: Front Office, Retail & Bowling Ops

004 Seminole Casino Brighton; Okeechobee (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Seminole Casino Brighton is seeking an Hotel Manager to oversee day-to-day operations across front office, bell services, retail, and bowling. You will lead teams, optimize guest experiences, and coordinate with housekeeping and maintenance to ensure smooth check-in/check-out for all guests.

The ideal candidate will have hospitality, retail, and entertainment experience with strong multi-department leadership, a focus on guest engagement, and the ability to supervise staff effectively in a

Qualifications

• Bachelor’s degree in a related field; five years of relevant hospitality experience.
• Minimum one year of supervisory experience.
• Strong leadership and communication skills; bilingual Spanish preferred but not required.
• Ability to manage multi-department operations (front office, retail, bowling).
• Excellent guest service mindset and problem resolution.

Responsibilities

• Oversee front office, bell services, retail, and bowling operations.
• Lead staff, supervise customer service, and ensure seamless guest experiences.
• Coordinate check-in/check-out with housekeeping and maintenance; handle VIP guests.
• Develop revenue strategies with pricing and upselling to boost property revenue.
• Manage vendor contracts, inventory, and loss prevention for store operations.

Skills

Leadership

Customer service

Staff supervision

Hospitality operations

Education

Bachelor’s degree in related field

Job description

Seminole Casino Brighton is seeking an Hotel Manager to oversee day-to-day operations across front office, bell services, retail, and bowling. You will lead teams, optimize guest experiences, and coordinate with housekeeping and maintenance to ensure smooth check-in/check-out for all guests.

The ideal candidate will have hospitality, retail, and entertainment experience with strong multi-department leadership, a focus on guest engagement, and the ability to supervise staff effectively in a