Hotel Operations Supervisor — DailyPay & Perks

Hei Hotels Inc.; Anaheim, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & Dental benefits

Vision insurance

Vacation & Holidays

Pet insurance

401(k) matching

Employee discounts

Job summary

HEI Hotels and Resorts is seeking an Operations Supervisor in Anaheim, CA to ensure guest service standards are met and brand expectations are upheld. The role supports multiple departments, maintains schedules, and helps train staff.

Responsibilities include daily meetings, payroll accuracy, performance guidance, and program implementation. The position focuses on maximizing guest satisfaction and smooth operations in a busy hotel setting.

Qualifications

• 2 years of hotel experience, preferably in a comparable hotel.
• Proficient with PMS system and computer literacy.
• Able to handle cash and credit transactions.
• Maintain a professional appearance and manner at all times.
• Must possess thorough knowledge of all hotel operations and individual job requirements.

Responsibilities

• Assist each department to work efficiently while ensuring brand standards are being met.
• Assist staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
• Assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
• Assist department managers to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time.
• Assist department managers to implement company and franchise programs.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Assist in recording product inventories.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

PMS proficiency

Cash handling

Professional appearance

Hotel operations knowledge

Customer service

Multitasking

Local area knowledge

Mobility/standing

Communication skills

Job description

HEI Hotels and Resorts is seeking an Operations Supervisor in Anaheim, CA to ensure guest service standards are met and brand expectations are upheld. The role supports multiple departments, maintains schedules, and helps train staff.

Responsibilities include daily meetings, payroll accuracy, performance guidance, and program implementation. The position focuses on maximizing guest satisfaction and smooth operations in a busy hotel setting.