Hotel Operations Manager: Guest Experience & Profitability

Socket.dev; Clearwater (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Marriott International's Courtyard by Marriott in Clearwater seeks a hotel operations supervisor to support Front Office, Housekeeping, Food & Beverage, and related departments. You will lead a team, ensure standards, and help meet property goals.

The role emphasizes guest satisfaction, staff development, and profitability through effective planning, scheduling, and performance reviews. Strong communication and hospitality mindset are essential.

Qualifications

• High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• 2-year degree with 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Translates goals to the team as they relate to guest tracking and productivity.
• Communicates guest and employee satisfaction results and plans.
• Ensures the team has capabilities to meet expectations.
• Leads by example with energy and enthusiasm and assists guests' needs.
• Performs hourly job functions as needed.

Skills

Guest services

Front desk operations

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott International's Courtyard by Marriott in Clearwater seeks a hotel operations supervisor to support Front Office, Housekeeping, Food & Beverage, and related departments. You will lead a team, ensure standards, and help meet property goals.

The role emphasizes guest satisfaction, staff development, and profitability through effective planning, scheduling, and performance reviews. Strong communication and hospitality mindset are essential.