Hotel Operations Leader: Guest Experience & Profitability

Courtyard by Marriott; Long Beach (CA); On-site; USD 111,000 - 140,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Courtyard by Marriott in Long Beach, CA, is seeking an experienced General Manager responsible for all aspects of hotel operations, guest and employee satisfaction, financial performance, and revenue growth. You will support the GM in implementing property-wide strategies and brand initiatives to meet guest expectations.

The role requires leadership of multiple departments, strong financial oversight, and commitment to quality standards, with bonus eligibility and a comprehensive benefits

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services or related area.
• Experience leading property operations and managing departments is preferred.

Responsibilities

• Verifies that brand standards are maintained in each area of the property.
• Manages all finance and accounting functions, including accounts payable and payroll.
• Leads and develops departmental teams to meet guest and business goals.
• Delivers excellent guest service and supports employee satisfaction initiatives.

Skills

Leadership

Customer service

Team management

Budgeting

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Tools

Scheduling Tool

Job description

Courtyard by Marriott in Long Beach, CA, is seeking an experienced General Manager responsible for all aspects of hotel operations, guest and employee satisfaction, financial performance, and revenue growth. You will support the GM in implementing property-wide strategies and brand initiatives to meet guest expectations.

The role requires leadership of multiple departments, strong financial oversight, and commitment to quality standards, with bonus eligibility and a comprehensive benefits