Hotel Operations Manager | Bonus Eligible

Four Points by Sheraton; Mesa (AZ); On-site; USD 36,000 - 41,000; Full time

Job summary

Four Points by Sheraton in Mesa, AZ is seeking a Management professional to support hotel operations and lead the team across Front Office, Housekeeping, and other departments. You will strive to improve guest and employee satisfaction while maximizing department financial performance.

You will ensure standards are followed and assist in meeting property goals. Requirements include a high school diploma or GED with substantial guest services experience, or a 2-year hospitality degree with

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 2 years related experience.

Responsibilities

• Supports the successful execution of hotel operations and manages staff to improve guest and employee satisfaction.
• Leads team, communicates goals, and ensures standards and procedures are followed.
• Assists in achieving property goals and maintains guest service at a high level.
• Manages performance metrics and ensures timely responses to guest requests.

Skills

Guest services

Front desk

Team leadership

Customer service

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Four Points by Sheraton in Mesa, AZ is seeking a Management professional to support hotel operations and lead the team across Front Office, Housekeeping, and other departments. You will strive to improve guest and employee satisfaction while maximizing department financial performance.

You will ensure standards are followed and assist in meeting property goals. Requirements include a high school diploma or GED with substantial guest services experience, or a 2-year hospitality degree with