Rooms Operations Lead - Guest Experience & Budget Focus

Sheraton Hotels & Resorts; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Sheraton Hotels & Resorts in Phoenix seeks an entry level management professional to support day-to-day Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will assist in coordinating guest arrival and departure procedures and maintaining cleanliness standards to enhance guest satisfaction and uphold the property’s budget.

Ideal candidates have a high school diploma or GED with 3 years of guest services or related experience, or a 2-year

Qualifications

• High school diploma or GED; 3 years experience in guest services or related area.
• Alternatively, 2-year degree in Hotel/Restaurant Management or related; 1 year relevant experience.
• Experience in front desk, housekeeping, or guest services preferred.

Responsibilities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Education

High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Job description

Sheraton Hotels & Resorts in Phoenix seeks an entry level management professional to support day-to-day Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will assist in coordinating guest arrival and departure procedures and maintaining cleanliness standards to enhance guest satisfaction and uphold the property’s budget.

Ideal candidates have a high school diploma or GED with 3 years of guest services or related experience, or a 2-year