Hotel Operations Manager (BOH) | Morris Inn

University of Notre Dame; Notre Dame (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Notre Dame is a mission‑driven community where care for people comes first. The Operations Manager (BOH) will guide the Morris Inn and McKenna Hall teams, ensuring top-tier cleanliness, guest service, and seamless daily operations across multiple venues.

Lead a diverse staff, connect technical systems like HotSOS with a guest‑centered service philosophy, and uphold elite standards in a dynamic campus environment.

Qualifications

• Oversee daily hotel operations while maintaining high standards for cleanliness, efficiency and guest satisfaction.
• Lead, coach, train and motivate diverse teams in a positive, inclusive environment.
• Demonstrate commitment to high‑touch hospitality and anticipate guest needs.
• Inspect and maintain cleanliness and operational standards across rooms and public spaces.
• Learn and use platforms like HotSOS to coordinate across departments.

Responsibilities

• Oversee heart-of-the-house operations across Morris Inn and McKenna Hall.
• Direct a diverse team of room attendants, housepersons and overnight custodians.
• Ensure elite standards in cleanliness, service and guest experience.
• Coordinate with multiple departments to maintain seamless operations.
• Provide strategic direction to Overnight Supervisor and frontline staff.

Skills

Hospitality operations leadership

Team leadership

Guest experience

Quality control

Education & systems proficiency

HotSOS knowledge

Education

Bachelor’s degree preferred

Tools

HotSOS

Job description

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

The University of Notre Dame Operations, Events, and Safety (UOES) division is currently hiring for a full-time Operations Manager (BOH) within the Morris Inn in our campus Hospitality department. The UOES Division oversees the University’s event management, hospitality, and customer service functions, while also supporting student life, academic initiatives, research activities, and annual milestone celebrations.

The Operations Manager (BOH) is a high-energy leader responsible for the "heart of the house" operations across the Morris Inn and McKenna Hall. This role requires a strong presence across both properties. A proactive focus on the cleanliness and visual excellence of all guest rooms, dining venues, and shared campus environments is essential to the success of this role. By overseeing a diverse team of room attendants, housepersons, and overnight custodians, the Operations Manager ensures that every corner of the property meets elite standards. This leader cultivates an environment of both enjoyment and excellence, seamlessly connecting technical systems like HotSOS with a philosophy of deeply personalized, high-touch service.

Key Focus Areas

• Operational Excellence: Maintaining rigorous cleanliness standards for guest rooms, Rohr’s, Café J, Morris Inn public spaces and the McKenna Hall offices and public spaces
• Dynamic Leadership: Leading high-energy morning/afternoon huddles and fostering a positive, inclusive environment for a large, diverse team.
• Technical Proficiency: Serving as a subject matter expert in HotSOS to manage room boards, track productivity, and streamline maintenance and front desk communication.
• High-Touch Service: Overseeing the Turndown team to ensure a luxury evening experience that anticipates guest needs.
• 24-Hour Continuity: Providing strategic direction to the Overnight Supervisor to ensure public spaces and office corridors are pristine for the start of the business day.

Qualifications

• Hotel & Hospitality Operations Leadership – Proven ability to oversee daily hotel operations while maintaining high standards for cleanliness, efficiency, and guest satisfaction, with 3+ years of relevant hospitality or operations experience.
• Team Leadership & Development – Strong experience leading, coaching, training, and motivating diverse teams while creating a positive, inclusive, and accountable work environment.
• Guest Experience & Service Excellence – Demonstrated commitment to high-touch hospitality, anticipating guest needs, resolving concerns, and delivering exceptional service in a fast‑paced environment.
• Quality Control & Operational Standards – Skilled in conducting inspections, monitoring cleanliness and productivity, identifying operational issues, and ensuring guest rooms and public spaces consistently meet high standards.
• Education & Technical Proficiency – Bachelor’s degree preferred, with strong computer and operational systems skills, including the ability to learn and utilize platforms such as HotSOS and coordinate effectively across multiple departments.

Additional Information

Pay Rate: Commensurate with Experience

Application Deadline: October 5, 2026

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.