Hotel Operations Manager

Millennium Hotels and Resorts; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Disability Coverage

401(k) with Match

Paid Time Off & Holidays

Hotel Room Discounts

Employee Assistance Program

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks an experienced hospitality leader to oversee day-to-day operations and support team performance while maintaining service standards across departments.

Lead with an entrepreneurial mindset, drive results, and foster a high-performing, engaged team in a fast-paced, guest-focused environment at our Scottsdale property.

Qualifications

• 3+ years of supervisory or management experience in hospitality.
• High school diploma or GED required; associate or bachelor's preferred.
• Hospitality management/operations or safety certifications preferred.
• Bilingual skills may be preferred depending on workforce.

Responsibilities

• Respond to social media posts and guest feedback with empathy and timely action.
• Coordinate special guest requests and ensure items are ready before arrival.
• Escort VIPs as needed and collaborate with Sales and General Manager.
• Develop strategies with service departments to improve branding results.
• Understand hotel amenities, rates, packages, and event spaces.
• Learn and manage the Property Management System used at McCormick Scottsdale.
• Conduct periodic guest service training across departments.
• Create programs to improve guest interactions and reduce complaints.
• Work with Operations Supervisor on guest resolution processes.
• Promote TripAdvisor and support hotel success across departments.
• Oversee day-to-day operations and drive revenue and guest satisfaction.
• Participate in short/long term financial and operational planning.
• Maintain accountability and ensure compliance with policies and standards.
• Perform other duties as assigned by Supervisor.

Skills

Leadership

Operations Management

Guest Service

Team Collaboration

People Leadership

Compliance & Standards

Job description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona's most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit - Taking ownership and acting with agility
• Innovation - Continuously improving how we operate and serve
• Progressive & Solutions-Oriented - Staying adaptable and focused on results

Your role

You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You'll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

Leadership & Ownership

• Drive performance through strategic planning and execution
• Lead with an entrepreneurial mindset, taking ownership of outcomes
• Build and sustain a high-performing, engaged team culture

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

People Leadership

• Coach, develop, and inspire employees
• Provide feedback, direction, and recognition
• Foster engagement and continuous growth

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Leadership Requirements

• Proven leadership experience in hospitality or related industry
• Ability to drive performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing operations, budgets, or departmental goals
• Demonstrated ability to lead through change and innovation

Technical Job Responsibilities

• Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints.
• Assists in arranging and ensuring that special requests or special needs items for our guests are in place prior to their arrival
• Escorts VIPs in the Hotel, as requested by Sales staff or the General Manager
• Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results.
• Accumulate basic knowledge about the hotel's amenities, rates and packages, meeting & event space and F&B facilities. Shows rooms, conduct site visit tours, as needed.
• Develop a strong understanding and acumen for the Property Management System employed by McCormick Scottsdale.
• Use a positive and clear speaking voice, listen and understand requests, respond with appropriate action and provide accurate information.
• Conduct periodic guest service training sessions in departments throughout the hotel to ensure basic principles of elevated guest service are adhered to.
• Develop programs to improve our guest service interactions and reduce guest complaints.
• Work closely with the Operations Supervisor to develop guest resolution suggestions and processes for use by the front desk staff.
• Work closely with all departments to promote Trip Advisor and the important role it plays in our hotel success
• Oversees overall day-to-day hotel operations as delegated by the General Manager/Director of Ops
• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Ensures that guest satisfaction is consistently obtained.
• Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.
• Remains current on business trends and local activities.
• Hires, fires and performs performance evaluations, as well as training and development of employees under supervision
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
• Maintains compliance with all local, state, and federal laws and regulations.
• Performs other duties as assigned by Supervisor.

Requirements

• 3+ years of supervisory or management experience in hospitality
• High school diploma or GED required; associate or bachelor's degree preferred
• Certification in hospitality management, operations, or safety programs preferred
• Bilingual skills may be preferred based on workforce demographics.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.

Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.