Hotel Operations Leader – Room Service & Mini Bar

001 Seminole Hard Rock Hollywood; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a seasoned Room Service Manager to oversee the efficient operation of Room Service and Mini Bar across the resort’s two towers. You will lead a large team, ensure consistent guest service, and coordinate with Culinary and F&B to uphold our standards.

The role requires at least five years in Room Service management, a hospitality-focused degree preferred, and knowledge of wine service.

Qualifications

• High School Diploma or equivalent required and five (5) years of Room Service management experience in a large scale hotel or an equivalent combination of education and experience.
• Bachelor in Restaurant Management or related field and casino experience is preferred.
• Basic wine knowledge required.

Responsibilities

• Exhibit conduct in accordance with Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure service is carried out in accordance with established policy and that staff maintains the highest levels of guest service.
• Ensure Food & Beverage policies and procedures are adhered to by staff members.
• Ensure sanitation compliance throughout restaurants.
• Address and resolve guest complaints in a timely manner.
• Ensure profit goals are met in assigned outlets.
• Ensure proper inventory par levels of various food and beverage items.
• Demonstrate a commitment to staff development and mentoring within the department.

Skills

Room Service management

Guest service

Staff training

Education

High School Diploma or equivalent

Bachelor's in Restaurant Management or related field

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a seasoned Room Service Manager to oversee the efficient operation of Room Service and Mini Bar across the resort’s two towers. You will lead a large team, ensure consistent guest service, and coordinate with Culinary and F&B to uphold our standards.

The role requires at least five years in Room Service management, a hospitality-focused degree preferred, and knowledge of wine service.