Room Dining General Manager — Guest Experience Leader

Seminole Hard Rock Hotel & Casino Hollywood; Florida; Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision & Life Insurances

401K

Paid time off

Annual Bonus Opportunity

Résumé du poste

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Room Service Manager to oversee the operations of Room Service and the Mini Bar. The Manager will ensure a positive guest experience for the 1,271 hotel rooms across the resort.

The ideal candidate will have substantial experience in Room Service management, providing excellent guest service, adhering to Food & Beverage policies, and managing a team effectively. This position emphasizes the importance of sanitation compliance and guest relations.

Qualifications

• Five years of Room Service management experience in a large scale hotel.
• Basic wine knowledge required.
• Casino experience preferred.

Responsabilités

• Oversee Room Service and Mini Bar operations.
• Ensure guest service and Food & Beverage policies are met.
• Address and resolve guest complaints promptly.
• Ensure proper staffing levels and maintain labor costs.

Connaissances

Room Service Management

Guest Service

Sanitation Compliance

Inventory Management

Team Training and Development

Formation

High School Diploma or equivalent

Bachelor's in Restaurant Management or related field

Description du poste

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Under the direction of the Director of Restaurants the incumbent is responsible for overseeing the efficient and effective operation of the Room Service and Mini Bar operations in order to ensure a positive guest experience. Incumbent will be responsible for two hotel towers including 1,271 hotel rooms throughout the resort.

Essential Job Functions

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure service is carried out in accordance with established policy and that staff maintains the highest levels of guest service.
• Ensure Food & Beverage policies and procedures are adhered to by staff members.
• Ensure sanitation compliance throughout restaurants.
• Address and resolve guest complaints in a timely manner.
• Ensure profit goals are met in assigned outlets.
• Ensure proper inventory par levels of various food and beverage items.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
• Promotes positive guest/employee relations.
• Other assignments as directed.
  
  

Qualifications

High School Diploma or equivalent required and five (5) years of Room Service management experience in a large scale hotel or an equivalent combination of education and experience. Bachelors in Restaurant Management or related field and casino experience is preferred. Basic wine knowledge required.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Must be able to maneuver to all areas of the restaurants, including food and beverage service and warehouse areas.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  
  

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Required

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
  
  

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).