Hotel Operations Leader: Guest Experience & Profitability

Hilton; Santa Barbara (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Financial security for your future

Job summary

Hilton in Santa Barbara, CA is seeking a Hotel Manager to oversee all hotel operations, drive guest satisfaction, and lead the team to deliver exceptional service. You will act as GM delegate in the absence of the General Manager and will play a critical role in optimizing performance and guest experience.

You will also partner with owners and corporate leadership to align business goals, while fostering a positive work environment and upholding Hilton's brand standards across daily operations.

Qualifications

• Experience managing hotel operations.
• Ability to act as GM delegate in their absence.
• Strong leadership and financial acumen to optimize profitability.

Responsibilities

• Oversee the overall functioning of the property and operational performance.
• Lead in the GM's absence and assume full leadership.
• Drive profitability, service excellence, and guest/team satisfaction.
• Manage quality assurance to align with brand standards.
• Collaborate with hotel owners and corporate leadership on strategy.
• Coach and develop the hotel team to maintain a positive work environment.

Skills

Leadership

Guest Service

Operations

Team Management

Financial Acumen

Job description

Hilton in Santa Barbara, CA is seeking a Hotel Manager to oversee all hotel operations, drive guest satisfaction, and lead the team to deliver exceptional service. You will act as GM delegate in the absence of the General Manager and will play a critical role in optimizing performance and guest experience.

You will also partner with owners and corporate leadership to align business goals, while fostering a positive work environment and upholding Hilton's brand standards across daily operations.