Hotel Operations Leader: Guest Experience & Profit

Hotel Equities; Forrest City (AR); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay available

401(k)

Employee Assistance Program

Job summary

A hospitality management company in Forrest City, AR, is seeking an Operations Manager for the Fairfield Inn and TownePlace Suites. The role involves managing the primary hotel functions, including Front Office and Housekeeping, and ensuring compliance with company standards while addressing guest needs. Candidates should have a High School diploma and experience in hospitality management. The position offers a full-time contract with benefits such as vacation pay and employee assistance programs.

Qualifications

• Experience with major hotel chains (Marriott, Hilton, etc.) is a plus.
• Ability to maintain operational compliance with company programs.
• Strong problem-solving and reasoning abilities.

Responsibilities

• Manage Front Office, Housekeeping, Laundry, and F&B operations.
• Handle guest complaints to ensure satisfaction.
• Develop and implement the annual budget and business plan.

Skills

Advanced knowledge of hospitality and business management

Excellent communication skills

Analytical skills

Decision making

Education

High School diploma / Secondary qualification or equivalent

Job description

A hospitality management company in Forrest City, AR, is seeking an Operations Manager for the Fairfield Inn and TownePlace Suites. The role involves managing the primary hotel functions, including Front Office and Housekeeping, and ensuring compliance with company standards while addressing guest needs. Candidates should have a High School diploma and experience in hospitality management. The position offers a full-time contract with benefits such as vacation pay and employee assistance programs.