Hotel Operations Leader | Growth, Training, DailyPay

Lafrance Hospitality; Brockton (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

DailyPay

Hotel Room Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

New Bedford Harbor Hotel, part of Lafrance Hospitality, seeks an Operations Supervisor to lead day-to-day hotel operations across Front Desk, Housekeeping, and Food & Beverage. The role emphasizes guest experience, profitability, and staff leadership.

You will coach teams, monitor satisfaction, respond to guests and staff needs, and support onboarding and training. Weekend and holiday availability required; compensation $20-$23 per hour plus growth opportunities.

Qualifications

• Experience in hotel operations management.
• Proven leadership and staff development skills.
• Excellent communication with guests and team.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee departments as assigned by the General Manager.
• Monitor guest satisfaction and drive improvements.
• Ensure timely and professional guest communications.
• Support onboarding and training of new team members.
• Assist with food & beverage when needed.

Skills

Leadership

Staff coaching

Guest service

Operational excellence

Job description

New Bedford Harbor Hotel, part of Lafrance Hospitality, seeks an Operations Supervisor to lead day-to-day hotel operations across Front Desk, Housekeeping, and Food & Beverage. The role emphasizes guest experience, profitability, and staff leadership.

You will coach teams, monitor satisfaction, respond to guests and staff needs, and support onboarding and training. Weekend and holiday availability required; compensation $20-$23 per hour plus growth opportunities.