Hotel Operations Leader: Front Desk, F&B & Guest Experience

Pyramid Burlington Management; United States; On-site; USD 95,000 - 100,000; Full time

Job summary

Pyramid Global Hospitality, Oakland Downtown locations, is seeking a Director of Operations to oversee Front Desk, AC Lounge, and RI Breakfast teams. You will drive service excellence, brand compliance, and financial performance across two distinctive Oakland properties.

The role emphasizes leadership, guest-focused service, and collaboration with hotel leadership to deliver memorable experiences in a fast-paced environment. Marriott experience is preferred.

Qualifications

• 3+ years of hotel leadership experience managing multiple departments.
• Front Office and Food & Beverage management experience required.
• Strong leadership, communication, and problem-solving skills.
• Marriott experience preferred.
• Ability to lead teams in a fast-paced, guest-focused environment.

Responsibilities

• Lead daily operations of the Front Desk, AC Lounge, and RI Breakfast departments.
• Ensure Marriott brand standards and service expectations are consistently achieved.
• Drive guest satisfaction, service recovery, and operational efficiency.
• Manage departmental labor, expenses, and revenue performance.
• Hire, train, coach, and develop team members and supervisors.
• Monitor guest feedback and implement continuous improvement initiatives.
• Ensure compliance with safety, sanitation, alcohol service, and company policies.
• Serve as a key member of the hotel's leadership team and Manager on Duty as needed.

Skills

Hotel leadership

Front Office management

Food & Beverage management

Team leadership

Guest service focus

Job description

Pyramid Global Hospitality, Oakland Downtown locations, is seeking a Director of Operations to oversee Front Desk, AC Lounge, and RI Breakfast teams. You will drive service excellence, brand compliance, and financial performance across two distinctive Oakland properties.

The role emphasizes leadership, guest-focused service, and collaboration with hotel leadership to deliver memorable experiences in a fast-paced environment. Marriott experience is preferred.