Housekeeping Manager

Pyramid Global Hospitality; Oakland (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, seeks an experienced Housekeeping Manager to lead our housekeeping team and uphold the highest standards of cleanliness and guest satisfaction in Oakland, CA. You will drive brand compliance and foster a culture of teamwork across two distinctive properties.

Responsibilities include supervising operations, hiring and training staff, managing inventory and costs, and ensuring safety and sanitation

Qualifications

• 2+ years of housekeeping management experience in a hotel environment.
• Strong leadership, organizational, and communication skills.
• Knowledge of hotel housekeeping procedures and quality standards.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise daily housekeeping operations.
• Inspect guest rooms and public areas to ensure cleanliness and quality standards.
• Hire, train, coach, and schedule housekeeping staff.
• Manage inventory, supplies, and labor costs.
• Respond to guest concerns professionally and promptly.
• Ensure compliance with safety and sanitation standards.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do. At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people‑first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.

What You Will Have An Opportunity To Do

We are seeking an experienced Housekeeping Manager to lead our housekeeping team and ensure the highest standards of cleanliness, guest satisfaction, and brand compliance throughout the hotel.

Responsibilities

• Supervise daily housekeeping operations.
• Inspect guest rooms and public areas to ensure cleanliness and quality standards.
• Hire, train, coach, and schedule housekeeping staff.
• Manage inventory, supplies, and labor costs.
• Respond to guest concerns professionally and promptly.
• Ensure compliance with safety and sanitation standards.

What are we looking for?

Qualifications

• 2+ years of housekeeping management experience in a hotel environment.
• Strong leadership, organizational, and communication skills.
• Knowledge of hotel housekeeping procedures and quality standards.
• Ability to work flexible hours, including weekends and holidays.

Compensation

• $70000
• $75000

Spanish-speaking preferred but not required.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.