Hotel Operations Director: Guest Experience & Profit Leader

BENCHMARK; Michigan; Vor Ort; USD 95.000 - 100.000; Vollzeit

Zusammenfassung

Pyramid Global Hospitality is seeking a Director of Operations for AC Hotel Oakland Downtown and Residence Inn Oakland Downtown. You will lead Front Desk, AC Lounge, and RI Breakfast teams to deliver exceptional guest experiences, brand standards, and strong financial performance.

The role requires 3+ years of hotel leadership across multiple departments, frontline leadership and Marriott experience preferred.

Qualifikationen

• 3+ years of hotel leadership experience managing multiple departments.
• Front Office and Food & Beverage management experience required.
• Strong leadership, communication, and problem-solving skills; Marriott experience preferred.

Aufgaben

• Lead daily operations of the Front Desk, AC Lounge, and RI Breakfast departments.
• Ensure Marriott brand standards and service expectations are consistently achieved.
• Drive guest satisfaction, service recovery, and operational efficiency.
• Manage departmental labor, expenses, and revenue performance.
• Hire, train, coach, and develop team members and supervisors.
• Monitor guest feedback and implement continuous improvement initiatives.
• Ensure compliance with safety, sanitation, alcohol service, and company policies.
• Serve as a key member of the hotel's leadership team and Manager on Duty as needed.

Kenntnisse

Hotel leadership

Front Office management

Team development

Jobbeschreibung

Pyramid Global Hospitality is seeking a Director of Operations for AC Hotel Oakland Downtown and Residence Inn Oakland Downtown. You will lead Front Desk, AC Lounge, and RI Breakfast teams to deliver exceptional guest experiences, brand standards, and strong financial performance.

The role requires 3+ years of hotel leadership across multiple departments, frontline leadership and Marriott experience preferred.