Director of Operations - Guest Experience & Performance

Pyramid Global Hospitality; Oakland (CA); On-site; USD 95,000 - 100,000; Full time

Job summary

Pyramid Global Hospitality seeks a Director of Operations for AC Hotel Oakland Downtown and Residence Inn Oakland Downtown in Oakland, CA. You will oversee Front Desk, AC Lounge, and RI Breakfast teams, driving guest satisfaction and operational excellence.

Ideal candidates have over 3 years of hotel leadership experience across multiple departments, strong leadership and communication skills, and Marriott experience is preferred. Compensation ranges from $95,000 to $100,000 per year.

Qualifications

• 3+ years of hotel leadership experience managing multiple departments.
• Front Office And Food & Beverage Management Experience Required.
• Marriott Experience Preferred.
• Ability to lead teams in a fast-paced, guest-focused environment.

Responsibilities

• Lead daily operations of Front Desk, AC Lounge, and RI Breakfast departments.
• Ensure Marriott brand standards and service expectations are consistently achieved.
• Drive guest satisfaction, service recovery, and operational efficiency.
• Manage departmental labor, expenses, and revenue performance.
• Hire, train, coach, and develop team members and supervisors.
• Monitor guest feedback and implement continuous improvement initiatives.
• Ensure compliance with safety, sanitation, alcohol service, and company policies.
• Serve as a key member of the hotel's leadership team and Manager on Duty as needed.

Skills

Leadership

Communication

Problem-solving

Job description

Pyramid Global Hospitality seeks a Director of Operations for AC Hotel Oakland Downtown and Residence Inn Oakland Downtown in Oakland, CA. You will oversee Front Desk, AC Lounge, and RI Breakfast teams, driving guest satisfaction and operational excellence.

Ideal candidates have over 3 years of hotel leadership experience across multiple departments, strong leadership and communication skills, and Marriott experience is preferred. Compensation ranges from $95,000 to $100,000 per year.