Hotel Operations Leader - Elevate Guest Experience

DIMENSION MASTER; Shreveport (LA); On-site; USD 52,000 - 67,000; Full time

Job summary

DIMENSION MASTER in Shreveport, LA is seeking a Hotel Operations Manager to oversee day-to-day hotel operations, ensuring exceptional guest experiences and adherence to brand standards.

You will collaborate with departments, manage staffing, budgeting, and training, serving as Manager on Duty as scheduled.

If you thrive in a fast-paced hospitality environment and lead teams to success, apply today.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Skills

Front office leadership

Communication skills

Problem solving

Organization & detail orientation

Hospitality mindset

Multitasking under pressure

Job description

DIMENSION MASTER in Shreveport, LA is seeking a Hotel Operations Manager to oversee day-to-day hotel operations, ensuring exceptional guest experiences and adherence to brand standards.

You will collaborate with departments, manage staffing, budgeting, and training, serving as Manager on Duty as scheduled.

If you thrive in a fast-paced hospitality environment and lead teams to success, apply today.