Hotel Operations Leader — Drive Guest Excellence & Team Growth

Dimension-Hospitality,-LLC; Cannon (LA); On-site; USD 52,000 - 67,000; Full time

Job summary

Dimension-Hospitality, LLC invites you to join Homewood Suites Shreveport, LA as Hotel Operations Manager. You will oversee day-to-day operations to ensure outstanding guest experiences and adherence to brand standards.

You’ll collaborate with department leaders across front office, housekeeping, F&B, maintenance and guest services, manage staffing, scheduling and budgeting, and serve as Manager on Duty as scheduled. EOE

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Skills

Front office leadership

Communication

Problem solving

Organization

Team management

Hotel systems

Reporting tools

Tools

Hotel systems

Reporting tools

Job description

Dimension-Hospitality, LLC invites you to join Homewood Suites Shreveport, LA as Hotel Operations Manager. You will oversee day-to-day operations to ensure outstanding guest experiences and adherence to brand standards.

You’ll collaborate with department leaders across front office, housekeeping, F&B, maintenance and guest services, manage staffing, scheduling and budgeting, and serve as Manager on Duty as scheduled. EOE