Hotel Operations Leader | Assistant General Manager

Goodwin Recruiting; Santa Fe (NM); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) match

Paid time off

Career growth

Job summary

Goodwin Recruiting partners with a respected hotel group to appoint an Assistant General Manager who will support hotel operations and drive exceptional guest experiences across Rooms, Food & Beverage, Banquets, and Facilities. This role carries significant leadership responsibility and a clear path to a General Manager position.

Candidates should have a bachelor’s degree in hospitality or related field, at least 3 years of progressive leadership in a full-service hotel, strong budgeting and

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of progressive leadership experience in a full-service hotel.
• Proven ability to manage multiple operational departments such as Rooms Division, Food & Beverage, Banquets, or Facilities.
• Experience with budget management, labor forecasting, and analyzing operational performance metrics.
• Strong leadership presence and excellent communication skills.
• Ability to problem-solve and make operational decisions effectively.
• Commitment to maintaining high hospitality standards and guest satisfaction.
• Experience in luxury or upscale hospitality environments highly desirable.
• Comfort with technology, data analysis, and accountability-driven leadership.

Responsibilities

• Oversee all hotel operations with focus on Rooms, F&B, Banquets, and Facilities.
• Maintain visible leadership while modeling service excellence.
• Coordinate across departments to ensure seamless guest experiences.
• Monitor occupancy forecasts and event schedules for staffing.
• Escalate complex guest issues and ensure timely resolution.
• Assist in budgeting, labor planning, and financial performance.
• Foster accountability and continuous improvement among department leaders.
• Participate in operational meetings and forward planning.
• Assume full operational responsibility in GM’s absence.

Skills

Leadership experience

Budget management

Operational performance metrics

Communication skills

Problem solving

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Job description

Goodwin Recruiting partners with a respected hotel group to appoint an Assistant General Manager who will support hotel operations and drive exceptional guest experiences across Rooms, Food & Beverage, Banquets, and Facilities. This role carries significant leadership responsibility and a clear path to a General Manager position.

Candidates should have a bachelor’s degree in hospitality or related field, at least 3 years of progressive leadership in a full-service hotel, strong budgeting and