Hotel Operations Leader: Assistant General Manager

Buffalo Lodging Associates, LLC; Lincoln (RI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

Medical, dental, vision insurance

401K Retirement plan with company fit

Travel discounts on branded properties

Career growth opportunities

Job summary

Buffalo Lodging Associates is seeking an Assistant General Manager for the Courtyard by Marriott Providence/Lincoln in Lincoln, RI. The role supports the General Manager in driving occupancy, revenue, and service quality while upholding the company’s Excellence, Passion, Integrity, and Inclusive values.

The position involves leading hotel operations across rooms, housekeeping, F&B and human resources, with a focus on guest satisfaction, staff development, and adherence to brand standards.

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel's needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Skills

Hands-on leadership

People management

Guest service focus

Education

Bachelor's degree in hotel management, business, or related field

Tools

Hotel management systems

Job description

Buffalo Lodging Associates is seeking an Assistant General Manager for the Courtyard by Marriott Providence/Lincoln in Lincoln, RI. The role supports the General Manager in driving occupancy, revenue, and service quality while upholding the company’s Excellence, Passion, Integrity, and Inclusive values.

The position involves leading hotel operations across rooms, housekeeping, F&B and human resources, with a focus on guest satisfaction, staff development, and adherence to brand standards.