Hotel Operations Leader - AGM | Guest Experience

Generation Hospitality Group; Bozeman (MT); On-site; USD 80,000 - 110,000; Full time

Job summary

Generation Hospitality Group is hiring an Assistant General Manager for the Hilton Garden Inn Bozeman. The AGM supports the General Manager in daily hotel operations, helping lead department teams and ensuring guest satisfaction.

Reporting to the GM, you’ll assist with financial, staffing, and regulatory duties as a key operations leader. Responsibilities include overseeing Front Office, Housekeeping, Maintenance, and F&B (as applicable); implementing policies to hit performance targets;

Qualifications

• Degree in Hospitality, Business, or related field preferred.
• 3–5 years in hotel operations or hospitality leadership.
• Strong leadership and guest-service focus.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, Maintenance, and F&B.
• Implement operational policies to meet performance and service goals.
• Lead, coach, and support department managers and staff.
• Maintain high guest satisfaction and handle service recovery.
• Assist with staffing, scheduling, onboarding, and performance management.
• Monitor labor costs, operating expenses, and budgets.
• Ensure compliance with policies and regulations; support safety initiatives.
• Act as the General Manager’s delegate when needed.

Skills

Operations Leadership

Guest Service Standards

Financial awareness

Scheduling & labor management

Leadership

Education

Hospitality or Business degree

Tools

Hotel management systems

HR/payroll platforms

Job description

Generation Hospitality Group is hiring an Assistant General Manager for the Hilton Garden Inn Bozeman. The AGM supports the General Manager in daily hotel operations, helping lead department teams and ensuring guest satisfaction.

Reporting to the GM, you’ll assist with financial, staffing, and regulatory duties as a key operations leader. Responsibilities include overseeing Front Office, Housekeeping, Maintenance, and F&B (as applicable); implementing policies to hit performance targets;