Hotel Assistant General Manager

Generation Hospitality Group; Bozeman (MT); On-site; USD 80,000 - 110,000; Full time

Job summary

Generation Hospitality Group is hiring an Assistant General Manager for the Hilton Garden Inn Bozeman. The AGM supports the General Manager in daily hotel operations, helping lead department teams and ensuring guest satisfaction.

Reporting to the GM, you’ll assist with financial, staffing, and regulatory duties as a key operations leader. Responsibilities include overseeing Front Office, Housekeeping, Maintenance, and F&B (as applicable); implementing policies to hit performance targets;

Qualifications

• Degree in Hospitality, Business, or related field preferred.
• 3–5 years in hotel operations or hospitality leadership.
• Strong leadership and guest-service focus.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, Maintenance, and F&B.
• Implement operational policies to meet performance and service goals.
• Lead, coach, and support department managers and staff.
• Maintain high guest satisfaction and handle service recovery.
• Assist with staffing, scheduling, onboarding, and performance management.
• Monitor labor costs, operating expenses, and budgets.
• Ensure compliance with policies and regulations; support safety initiatives.
• Act as the General Manager’s delegate when needed.

Skills

Operations Leadership

Guest Service Standards

Financial awareness

Scheduling & labor management

Leadership

Education

Hospitality or Business degree

Tools

Hotel management systems

HR/payroll platforms

Job description

Welcome to The Hilton Garden Inn Bozeman
Three miles from Montana State University
We're off I-90, under three miles of Montana State University and downtown Bozeman, and walking distance from a choice of restaurants. It's 15 minutes to the Museum of the Rockies, and Bozeman Yellowstone International Airport (BZN) is 9 miles away via our free shuttle (6am - 11pm). Enjoy our restaurant, indoor pool, and 24-hour convenience shop.
We're Hiring!
Job Summary
The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations and delivering an exceptional guest experience. Reporting directly to the General Manager, this role helps lead department teams, ensures operational standards are met, and assists with financial, staffing, and compliance responsibilities. The AGM acts as a key operational leader and serves as the General Manager’s delegate when needed.
Key Responsibilities

• Support the General Manager in overseeing daily operations across all hotel departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage (if applicable)
• Assist with implementing operational strategies, policies, and procedures to meet performance and service goals
• Provide leadership, coaching, and support to department managers and front-line staff
• Serve as a visible, hands-on leader to ensure high levels of guest satisfaction and service recovery
• Assist with scheduling, staffing, hiring, onboarding, and performance management
• Help monitor labor costs, operating expenses, and departmental budgets
• Address guest concerns and operational issues promptly and professionally
• Ensure compliance with company policies and all local, state, and federal regulations
• Support safety, security, and preventative maintenance initiatives
• Step in for the General Manager as needed during absences or high-volume periods

Skills And Qualifications

• Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 3-5 years of hotel operations or hospitality leadership experience
• Strong working knowledge of hotel operations and guest service standards
• Demonstrated leadership and team-building skills
• Strong communication, organization, and problem-solving abilities
• Financial awareness, including experience with scheduling, labor management, and basic budgeting
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
• Ability to work flexible schedules, including evenings, weekends, and holidays

As a member of the Generation Hospitality Group family of properties, this full-time position will have a competitive salary, amazing benefits and opportunities for advancement.